China mainland
China mainland service standards
Service network and response targets for plants in mainland China. Overseas and cross-border projects follow the global assistance standards.
Scope. The offices and time targets below apply to mainland China customers. Overseas plants should use the global assistance page.
Global assistance standards →Service network
Office cities. Guangzhou · Shenzhen · Chengdu · Beijing
4 offices nationwide
Offices in Guangzhou, Shenzhen, Chengdu and Beijing for regional coordination and response.
10+ line-planning engineers
On-site discovery of customer needs, with free process and line-linking proposals matched to the plant.
20+ installation & commissioning engineers
Professional one-stop installation, commissioning and training to shorten start-up.
20+ after-sales service team
Ongoing follow-up so plants are not left alone after handover.
Response targets
7×24 hotline intake
Response within 2 hours on working days
On-site in 24–48 hours on working days
Targets apply to mainland China within office coverage. Holidays and remote sites follow the contract and travel conditions. Production-down cases are escalated first.